Sheffield Arena is part of the Sheffield Venues Ticketing Network. This Network includes Sheffield Theatres (Crucible & Lyceum), Sheffield City Hall and the University of Sheffield.

Sheffield Arena also acts as the Box Office for all Don Valley Stadium & Ponds Forge events.

All tickets are sold subject to our Terms and Conditions.

Please note that once the sale has been confirmed, there will be no refund or exchange available from this point, unless there is a cancellation of the event.

Online sales are processed in real time, which means you will have the same access to tickets as customers booking through the Arena Box Office on the credit card hotline.

When making a booking please use only the card holders details to create the order, tickets can be posted only to the cardholders
address and collections made only by the cardholder on production of the card used and confirmation email.

The maximum number of tickets that can be purchased is usually six, but this can vary between 4 and 20 dependant upon the show - if you require more tickets then you must purchase tickets through the group sales department, click here to find out which shows offer the group bookings service, or call group sales on 0114 256 0440 or the Arena Box Office on 0114 256 56 56 - subject to any further ticket restrictions set by the event promoters.

If you are purchasing concessionary tickets you may be asked to provide evidence that you are entitled to purchase tickets at the concessionary rate when your tickets are checked as you enter the venue - if you are unable to provide this evidence you will not be admitted into the venue and will be required to purchase tickets at full price. Please note that the age at which a child qualifies for concessionary rates varies from event to event, therefore please check the age limit on the specific events page before booking.

Tickets booked online will either be mailed out first class post, held at the venue for collection or mailed registered post depending on the show and/or the tickets purchased - this will be confirmed to you when your booking has been processed in the confirmation email. Please note that we are unable to post by special delivery to countries outside of the UK, you must therefore arrange to collect tickets.

Standing tickets purchased online or through the credit card hotline are subject to special delivery charge of £4.80 per order.

Once you select your seats your tickets will be held for 20 minutes while you process the booking. Once you fill out all the details and you submit your request you will be sent a booking confirmation to your email address - unless you receive this confirmation we have not received your order.

Should you encounter any problems whilst booking online you should be given an error number along with a contact phone number and email address - please be aware that it may not always be possible to rectify a problem immediately - should you encounter a problem online whilst booking for a popular show it would be advisable to try and book over the phone with the Box Office on 0114 256 56 56.

If you haven't booked online with us before then you will need to create a new account - as a tip to make it easier next time why don't you use your email address as your username and use the same password as you have when you joined the Arena web site mailing list. Below are some more tips on booking online that you may find useful:-

• You can buy tickets online by clicking on the book at the bottom of the relevant event page.
• Once you click on this button you are entering the online ticket system where you will be required to enter your username and password (which may be different to your arena mailing list details as this is a separate service)
• If you haven't booked online with us before then you will need to create a new account - as a tip to make it easier next time why don't you use your email address as your username and use the same password as you have when you joined the Arena web site mailing list. We also advise setting up an account in advance on big on sales as this will save you time when booking as the system can be very busy at the time of an on sale. Just click on the following link https://www.sheffieldboxoffice.com/online/login.asp?brand=sheffieldarena - if this doesn't take you directly to the login screen you will need to click on the Sheffield Arena logo and then click on the login button in the right hand corner, then click on the create an account button under New User.
• If you have previously booked online you will need to enter your username and password......
• If you have forgotten your password you can click on the forgotten password link where you will be emailed a reminder.
• If you have forgotten your username as well you will need to call the box office internet help line and have this reset - call 0870 1213676

If you have previously booked online you will need to enter your username and password - if you have forgotten your password you can click on the forgotten password where you will be emailed a reminder. If you have forgotten your username you will need to call the box office internet help line and have this reset - call 0870 1213676.

You can also come down in person to the venue from 9am on Saturday or call the credit card hotline on 0114 256 56 56 just quote that you are a member of the Arena web site mailing list to book before the general on sale (if applicable).

All our Internet Bookings are subject to a minimum 10% booking fee.

If you have any comments about the service or your online booking experience please let us know - it is only through your feedback that we can improve the service and deliver the type of service you require.

Email us on sheffieldboxoffice@livenation.co.uk.

The Box Office is open to personal callers from Monday to Saturday between 10am and 6pm.

On the day of a concert on sale the box office usually opens at 9am. Please be aware that we do allow customers to queue up to purchase tickets in person from the Arena Box Office, but only on the day of on sale. As there is no access to facilities outside of operating hours coupled with the fact we often have events on for which require clear entrance and access to the building, queuing to purchase tickets is only allowed on the day of an on sale - people queuing before this will be asked to return on the day of the on sale.

Box Office is open on Sundays only when an event is taking place, from midday until half an hour after the advertised start time of the event. Payment can be made by cash, cheque, Access, Visa or Switch Card. Credit Card bookings are subject to a 2% commission fee.

Always check with the Box Office on 0114 256 56 56 before you travel to ensure you have the most up to date opening time information.

The Box Office is located at Entrance C on the ground floor and has a purpose built low level counter installed with a hearing loop - there is ample parking outside the entrance.

Credit/Debit Card bookings can be made on the credit card hotline, 0114 256 56 56 between 9am and 9pm Monday to Saturday.

If you are purchasing concessionary tickets you may be asked to provide evidence that you are entitled to purchase tickets at the concessionary rate when your tickets are checked as you enter the venue - if you are unable to provide this evidence you will not be admitted into the venue and will be required to purchase tickets at full price. Please note that the age at which a child qualifies for concessionary rates varies from event to event, therefore please check the age limit on the specific events page before booking.

Standing tickets purchased online or through the credit card hotline are subject to special delivery charge of £4.80 per order.

Throughout July and August the box office telephone lines will close at 6pm on Saturdays.

Mastercard, Visa and Switch Cards are all accepted.

All telephone sales are subject to a booking fee (contact the box office for details).

During an on sale the telephone lines will be very busy - when high volumes of calls are being experienced you may be held in a queue or receive and engaged tone - all phone lines will be open, please be patient or book online or in person at the venue.

Sheffield Arena is a purpose built venue offering excellent facilities to disabled visitors, the number of seats available varies for each show so book early.

The box office at the venue has a purpose built low level counter installed with a hearing loop facility.

If you have any special requirements, please contact a Box Office Supervisor on 0114 256 5593 or email us
sheffieldboxoffice@livenation.co.uk.

Come and see a show with a group of colleagues or friends and save money! For many of our shows, we are able to offer a saving as a group.

To view the list of shows that we are currently taking group bookings for click here.

The Group Bookings Department can be contacted on 0114 256 0440 or by emailing cathy.kallis@livenation.co.uk

Send your cheque, made payable to Sheffield Arena, to:

Sheffield Arena Box Office, Broughton Lane, Sheffield S9 2DF.

Please enclose a covering letter stating the show and date you wish to book for, giving alternatives where possible. All postal sales are subject to a booking fee (contact the box office for details).

Tickets cannot be reserved and postal bookings sent in advance of a show on sale will only be processed with the best available tickets after the customers who have queued at the venue and on the telephones have been processed.

Tickets are usually available for collection 48 hours after your booking has been made, but this will change if tickets are souvenir or you book on the day/day before the concert.

All pre-booked tickets that are collected from the Sheffield Arena can only be collected by the credit card holder who must sign for the tickets and present the card with which they have ordered the tickets.

You can collect your tickets from Entrance C Box Office which remains open until the main artiste is due on stage. Should the location of the box office change on the day stewards will direct you to the alternative box office.

For tickets purchased through the Sheffield Arena who is acting as an agent for another venue please see that specific show for the ticket collection procedures.

Please be careful with your tickets as it may not always be possible to issue duplicate tickets.

Should you lose your tickets please contact the box office immediately, either email sheffieldboxoffice@livenation.co.uk, call 0114 256 56 56 or write to Sheffield Arena Box Office, Broughton Lane, Sheffield S9 2DF. Remember to state the name and address under which the tickets were booked and if known the seat numbers.

Please be aware that we will not duplicate standing tickets under any circumstances - this is the reason we will only post these tickets out through the post office's Special Delivery Service as this recover's the cost of the tickets should they be lost during their postage.

If the lost tickets are for a seated area then we should be able to organise duplicates - duplicate tickets will only be issued prior to entry to the performance - these tickets are never issued in advance as they override all other tickets previously issued.

Please be aware there may be a cost for printing duplicate tickets.